Tender Document
Department of Ocean Development(DOD),
Government of India
New Delhi
Tender No. DOD/Comp/P1/2004
TENDER FOR THE SUPPLY, TESTING AND INSTALLATION OF Desktop PC, Higher end Desktop PC
The Eligibility Criteria for parties to respond:
The Original Equipment Manufacturers (OEM) of Computer systems or Computer Systems Integrators should quote directly or through their authorized business partners.
The bidder's turnover in terms of earnings within India during the fiscal year 2002 -2003 should be as follows and should be supported by documentary evidence.
Rs. 10 Crore or Higher for Desktop PC, Higher end Desktop PC
The bidder should enclose a copy of quality certificate from a recognized institution for their manufacturing / assembly facilities any where located in INDIA or aboard. This certification should be from any globally recognized institution.
The bidder must have its own service center/maintenance facility in Delhi/NCR and furnish complete address. The bidders must enclose details of their infrastructure with reference to locations(address) and technical manpower there, availability of inventory of spares etc and also indicate their business model for providing warranty and after sales support. For the aforementioned, DOD reserves the right to disqualify the vendor based on their past-maintenance performance as experienced by DOD during the last five consecutive years.
The Registration number of the firm along with the CST No. allotted by the Sales Tax Authorities, PAN number and copy of Income Tax return for the year assessment year 2002-2003 should be given in the tender bid, failing which vendor's bid would become invalid and the same shall be rejected.
Upon verification, evaluation / assessment, if in case any information furnished by the vendor is found to be false/incorrect, their total bid shall be summarily rejected and no correspondence on the same, shall be entertained.
TENDER TERMS AND CONDITIONS
The detailed Technical Specifications of the Computer Systems are enclosed at Annexure B-I. Each Annexure will be treated as a separate Tender for the purpose of Evaluation, Processing and Ordering.
The Annexure wise items details are as follows:
ANNEXURE No. ITEMS DETAILS
Annexure- B-I Desktop PC, Higher end Desktop PC
The tender bids complete in all respect must reach Tender Box latest by 10:00 hrs on August 16, 2004 (or before) .and it should be addressed to , Scientist (JB), Department of Ocean Development , Block-12, C G O Complex, New Delhi-110003, Bids received after that shall not be entertained.
The tender (qualification bids, technical bids of those vendors qualifying qualification bids and financial bids) will be opened on August 16, 2004 at 11:00 AM. and 17 th August, 2004 at 1500 hours respectively at the aforementioned address in the conference room of DOD and these bids should be valid for a minimum period of three months from the date of Tender Opening for placing the initial order. However, the quoted prices should be valid for a period of at least four months from the date of first Purchase Order.
The tender should be submitted in three parts for each Annexure as under:
Part I - Qualification Bid (Annexure A) - Documentation support for eligibility criteria mentioned at page 1 and EMD amount as per Clause 5 of terms and conditions of the Tender.
Part II - Technical Bid as in Annexure -B.
Part-III - Financial/Commercial bid (Annexure C) for quoted Annexure. All prices are to be quoted in Indian Rupee and indicated both in figures and words.
Irrespective of any relaxation /exemption to a Small Scale Industry by any Govt. Department or otherwise Earnest Money Deposit (EMD) as mentioned below, must be submitted, by Demand Draft / Pay Order of any nationalised Bank drawn in favour of DDO, DOD and payable at Delhi. Exemptions in submitting of EMD is not allowed under any circumstances. Bidders who have submitted their bid along with proof of exemptions from submission of EMD will be rejected.
For Items as per Annexure Value of EMD
i. Annexure-B-I Rs. 40,000/-
The tender should be submitted in three separate inner covers. First envelope will cover Qualification Bid and EMD, Second envelope will cover Technical Bid mentioning the System Supplied (e.g. Computer Systems) and Third envelope will cover Financial/Commercial Bid. Each enveloped should be sealed and superscribed in bold letters i. QUALIFICATION BID (Annexure A) ii. TECHNICAL BID (Annexure B) iii. FINANCIAL/COMMERCIAL BID (Annexure C)
The sealed covers containing Qualification Bid and EMD only will be opened in the first instance in the presence of representatives of the vendors at 1100 hrs. on 16th August 2004. Technical bids of only those vendors whose Qualification Bid is found to be in order, will be opened subsequently as per the dates given in the tender notice for further evaluation One representative of each of the vendor would be permitted to be present at the time of aforementioned opening of the tender.
A duly constituted Purchase Committee (PC) will shortlist Bids on the basis of Technical parameters including possible visit to inspect manufacturing and supply facilities, if considered necessary. The short listed vendors may be asked to bring one of each of the quoted products, as per specifications set out in the Annexure(s), for Technical evaluation, along with their own test and measuring equipment, at DOD, New Delhi as per schedule to be intimated to them. Any specific / branded product, as decided by PC, may be technically evaluated through demonstration / presentation at DOD, New Delhi. If the vendor fails to bring the sample/quoted products for Technical Evaluation within the stipulated time, their tender shall be rejected. If during Technical evaluation, any of the items fails then no subsequent chance will be given to the vendor. However alternate system, of already quoted make & model, if available instantly on the spot could be considered by PC for evaluation only once. Based on the Technical Evaluation results, vendors will be short listed further and the names of short listed vendors will be informed to the respective vendors only whose bids qualify for opening the Financial Bids.
The Financial Bids of only the vendors short-listed from the Technical Bids will be opened in the presence of their representatives on the specified date and time given in the tender notice to be intimated to the respective vendors, and the same will be evaluated by a duly constituted Committee. In case vendor does not quote for any item(s) within a category, the price of the highest bidder quoted for that item will be taken into consideration while evaluating financial bid of the tenderer.
DOD reserves the right to evolve a super-set of Technically qualified accepted systems, printers and other systems covered by various Annexures of this tenders so as to take care of the service delivery related aspects concerning the suitability of configurational needs. All vendors shall have to confirm the acceptance for agreeing to the aforementioned condition as a precondition to qualify for work/purchase order assignment. Any vendor not agreeing to this condition shall not be eligible for further evaluation of their bids.
The decision of DOD arrived at as per above will be final and representation of any kind shall not be entertained on the above. Any attempt by vendor to bring pressure towards DOD decision making process, such vendors shall be disqualified for participation in the present tender and those vendor may be liable to be debarred from bidding for DOD tenders in future
Orders will be placed on the finally selected vendor(s) and the prices would be valid for an initial period of four months from the date of the first order for placing subsequent order depending upon the need of DOD. During this period for placing of work/purchase order, if any item's specifications / model changes & becomes non available due to obsolescence of technology, vendor within already approved cost may offer the item with equivalent or having better features in terms of performance and specifications. The item so offered will be evaluated at DOD, New Delhi for its acceptance.
The following documents shall be enclosed by every vendor along with the DOD bids.
Necessary detailed technical write up highlighting the features of the systems offered.
ii. List of important installation sites.
iii Any other document which the vendor may feel necessary to support the product/bid.
iv For all the parts/controller cards/devices, the make and model must be mentioned in
the qualification bid, technical bid and financial bids with complete details.
In the event the vendor's Company or the concerned division of the Company is taken over/bought over by another company, all the obligations and execution responsibilities under the agreement with DOD, should be passed on for compliance by the new company in the negotiation for their transfer.
All vendors shall have to enter into a written agreement with DOD for honoring all tender condition and adherence to all aspects of fair trade practices in executing the purchase orders placed by DOD.
If the name of the product is changed for describing substantially the same in a renamed form; then all techno-fiscal benefits agreed with respect to the original product, shall be passed on to DOD and the obligations with DOD taken by the Vendor with respect to the product with the old name shall be passed on along with the product so renamed.
Printed conditions mentioned in the tender bids submitted by vendors will not be binding on DOD. All the terms and conditions for the supply, testing and installation, payment terms, penalty etc. will be as those mentioned herein and no change in the terms and conditions by the vendors will be acceptable. Alterations, if any, in the tender bids should be attested properly by the vendor, failing which, the tender will be rejected.
DOD will not be responsible for any delay on the part of the vendor in obtaining the terms and conditions of the tender notice or submission of the tender bids.
The offers submitted by telex/ telegram/ fax/ Email or any manner other than specified under Clause-7 above shall not be considered. No correspondence will be entertained on this matter.
The basic prices in Indian rupees should be quoted separately for each set of items given in Annexure(s) inclusive of Interface Cables, Power Cables, related accessories, Documentations of sub assemblies of system and Operating Manuals of the systems, Packing, Forwarding, Freight, Insurance, Installation charges at sites and Warranty etc. Excise duty and Sales tax as applicable should be quoted separately. Financial bid may be submitted as per Annexure-C for the configuration indicated in Annexure-B. Financial bids will be evaluated on the basis of total price, i.e. all inclusive, as net door-delivery prices.
In the case of Tenderers whose tenders are not considered for placing the order, the Earnest Money Deposit (EMD) will be refunded without any accrued interest within one month of the supply order. In the case of tenderers whose tenders are accepted, the amount of earnest money deposit will be refunded soon after the delivery, inspection and satisfactory installation of the items as per the supply order.
The systems must be supplied in full as per ordered configuration for acceptance. No system with short supply or with different Technical specifications shall be taken up for conduct of acceptance testing under any circumstances. The acceptance tests will include running of the evaluation test as conducted during Technical evaluation of the items quoted by vendor. The systems must give same performance results as shown during initial Technical Evaluation tests. The delivered systems, in addition to meeting the evaluation tests, should also contain the same subsystems (Brand/Manufacturer) as were given at the time of initial evaluation tests. Failure to fulfill any of the aforementioned conditions will entail cancellation of the Purchase Order along with forfeiture of the EMD/Security Deposit. Further, DOD can procure same items from alternate sources at the risk and cost of the defaulting vendor.
The Systems to be supplied should work under the specified Operating Systems like latest versions of MS Windows 2000, MS Windows XP Professional, and Linux (all flavours) . It shall be the exclusive responsibility of the Vendors supplying the Systems to provide appropriate device drivers and solutions for these system software platforms.
PAYMENT TERMS a. 90% of payment will be made within one month of complete delivery, installation and acceptance of the supplied material by DOD, New Delhi. Remaining 10% will be paid after three months of acceptance against bank guarantee of equivalent amount valid up-to warranty period of three years for computer systems and other equipments one years from the date of acceptance of the supplied material.
The tenderer will be required to complete the job within the period specified as per details given below. The tenderer will further be required to furnish activity-wise execution plan .
Date of LOI/Purchase Order:
i Installation and commissioning of Desktop, Higher End Desktop PC
within 2/4 weeks, respectively
Desktops and Higher End Desktop PC should be under Three-year on-site comprehensive warranty support from the date of installation, including free spare parts/kits as and when necessary. The vendor should fulfill the following conditions during Warranty period.
Any system failing at subsystem level at least three times in one months, displaying chronic system design or manufacturing defects or Quality Control problem will be totally replaced by the Vendor at his cost and risk within 15 days.
Any failure of system is down beyond 48 hours, penalty at the rate of Rs. 200/- per system per working days will be charged or recovered from out of withheld amount towards warranty.
Performance of Services shall be made by the selected Vendor in accordance with the time schedule specified by the DOD in its work order assignment. An un-excused delay by the selected vendor in the performance of its obligations under the contract shall render the selected vendor liable to any or all of the following sanctions:- a. Penalty @ 1.5% of the total amount of work order per week of delay, to a maximum of 10.5% of the total amount of work order. Further the above sanctions may include: Forfeiture of the EMD and/or termination of the Contract for the default. If at any time during performance of the Contract, the selected vendor should encounter conditions impeding timely performance of the contract, the selected vendor shall promptly notify the DOD, New Delhi in writing of the fact of delay, its likely duration and cause(s). As soon as practicable after receipt of the selected vendors notice, DOD, New Delhi shall evaluate the situation and may at its discretion extend the time for performance in writing.
After expiry of warranty, DOD has option to enter into Annual Maintenance Contract with the supplier for post warranty maintenance of the systems as per the quoted price.
The vendors should have after sales support at Delhi/NCR and provide complete address of the service centers where they have after sales support facilities along with the number of engineers.
The vendor should provide System manual and User manual along with each System, , irrespective of the fact that more then one system may be meant for the same location.
The Vendor should be able to supply the ordered systems and install them as per schedule mentioned in Purchase Order.
During the validity of the purchase order including the extended period, if any, if the Vendor sells any System or sub-system of the same or equivalent configuration to any other Department/Organization at a price lower than the price fixed for DOD, the vendor shall voluntarily pass on the price difference to DOD. Similarly, in the event of lowering of government levies subsequently, the vendor shall automatically pass on the benefits to the DOD.
DOD may use this tender to give repeat orders with the same terms and conditions as of the first initial purchase order during the validity of this tender.
In addition to all supporting documents, the enclosures as mentioned in List of Enclosure are required to be submitted with the Technical bid.
DOD reserves the right to cancel this tender or modify the requirement without assigning any reasons. DOD will not be under obligation to give clarifications for doing the aforementioned.
For Technical evaluation, every vendor has to ensure the availability of appropriate specialist, along with every type of documentation required, from their organization for interacting with Purchase Committee. If the required specialist along with proper documentation is not made available by vendors, then such defaulting vendors shall become out of tender evaluation process.
List of Enclosures
(To be submitted properly numbered and indexed along with signatures of the authorized representative of quoting vendors).
1. Documentary confirmation of the compliance to Eligibility Criteria and adhered to all tender terms and conditions
2. Documents supporting the claim that the bidders turnover out of sales during the year 2002-2003 should be as follows:
a. Rs. 10 Crore or Higher for Desktop, Higher End Desktop PC
3. Documents for quality Manufacturing /Assembly (See Clause.3 of Eligibility Criteria).
4. Documents detailing support infrastructure all over the country (See Clause.4 of Eligibility Criteria).
5. Latest Annual Report Company Profile, Manufacturing and Maintenance Procedure and a list of locations where they have after sales support facilities all over the country along with number of customer support Engineers and their qualifications, number of machines installed, address of service centers in the country, location of maintenance, inventory available etc. (see Clause. 33 of terms & conditions).
The following documents may be enclosed along with the DOD bids: - (See Clause 18 of terms & conditions)
a. Necessary detailed Technical write up highlighting the features of the systems offered.
b. Reports published in journals comparing the offered product with other similar products.
c. Information on future plan upgrades and compatible products along with the anticipated time frame.
d. List of important installation sites.
e. Any other document which the vendor may consider necessary to support the product Ibid.
Registration number of the firm with CST No. allotted by Sale Tax authorities.(See Clause 5 of Eligibility Criteria)
PAN number and copy of Income Tax Return for the year 2001-2002. (See Clause 5 of Eligibility Criteria)
All the documents should be duly authenticated by the authorized signatory and his/her official seal.
11. All the required documents/information should be submitted strictly in the given format.
The following format should be duly filled up and to be submitted along with desired
documents as follows:
|
Sr. No. |
Bid Type |
Annexure Name |
|
1. |
Qualification Bid |
Annexure A |
|
2. |
Technical Bid |
Annexure B |
|
3. |
Financial Bid |
Annexure C |
Annexure A
Part I Qualification Bid
PLEASE COMPLETE THE FORM AND ENCLOSE NECESSARY DOCUMENTS WHERE REQUIRED OTHERWISE THE TENDER WILL BE REJECTED
BID PARTICULARS FOR TENDER NO. : 001/2003
1) Name of the Bidder : ______________________________________
2) Address of the Bidder : ______________________________________
______________________________________
______________________________________
Telephone :
Fax :
Telex :
E-mail :
3) Bidders proposal number and date :
4) Name & Address of the officer :
To whom all references shall be
Made regarding this tender
Telephone :
Fax :
Telex :
E-mail :
5) Earnest Money : Yes/No
|
Bank/Demand Draft Date |
Bank/Demand Draft No. |
Drawn on Bank |
Amount |
6) No. of years of Experience :
(Attach certificates from Client for successful running)
7) Turnover :
8) Supplies in India (reference of Organisation) :
9) No. of Trained Engineer :
10) Service Station/Maintenance Facility:
(in Delhi)
11) Copy of Income Tax returns : Yes/No
(attach attested copies)
12) Sales Tax Registration Certificate : Yes/No
(Attested copy attached)
13 An affidavit from Notary that the firm has never
been Black-Listed : Yes/No
(Attach original affidavit on Rs. 10/- Stamp paper)
14) PAN NO. : Yes/No
15) I/We have read all the terms and conditions of
the tender and accept them in full: Yes/No
16) Makes and models of the quoted system
(Signature)
Seal
Witness 1: Witness 2:
Signature . Signature
Name .. Name ..
Designation Designation
Company Company
Date Date
DECLARATION
I/WE DECLARE THAT THE INFORMATION SUPPLIED ABOVE IS CORRECT TO THE BEST OF MY/OUR KNOWLEDGE.
(Signature)
Seal
N.B.
1. If the formalities regarding qualification bid are not complied with, Part-II (Technical Bid) will not be opened.
2. The sealed cover of this part shall be subscribed Qualification Bid.
3. Check List of Certificates/attachments
a. Bank/Demand Draft for EMD
b. Experience Certificates
c. Attested copies of Sales Tax/Service Tax Registration No., Income Tax Clearance, PAN No.
d. Any of the following (If applicable)
i. Articles of Association
ii. Bye-Laws or Certificate of Registration
iii. Partnership Deed
e. Affidavit from Notary (in original)
Detailed Technical Specification
Of
Desktop PC, Higher End Desktop PC
Annexure B I
DESKTOP PC SPECIFICATIONS 17 TFT Monitor QTY 5 (Nos. ) PC
|
S.No. |
Features |
Qualifying Minimum Requirements |
Vendor Compliance |
Specifications offered by vendor |
|
1 |
Processor |
Intel Pentium 4, 2.8GHz with Hyper Threading, 512KB Cache, 800 MHz FSB |
YES/NO |
|
|
2 |
Chipset & Motherboard |
Intel 865G or higher Intel Chipset, on OEM embossed Motherboard |
YES/NO |
|
|
3 |
RAM |
512 MB DDR SDRAM @ 400 MHz & above expandable to 4 GB |
YES/NO |
|
|
4 |
HDD |
80 GB SMART III 7200 rpm |
YES/NO |
|
|
5 |
FDD |
OEM make, 1.44 MB FDD |
YES/NO |
|
|
6 |
Optical Drive |
OEM make, 48X/24X/48X/16XCD-RW/DVD ROM (combo ) |
YES/NO |
|
|
7 |
Monitor |
17" TFT Flat Color with minimum 1024 x 768 resolution, MRP II, Energy Star compliant, Asset Controlled (Same make as PC) |
YES/NO |
|
|
8 |
Graphics |
Integrated based on Intel Chipset |
YES/NO |
|
|
9 |
Keyboard |
PS/2 - 104 keys with minimum 8 additional shortcut keys |
YES/NO |
|
|
10 |
Mouse |
OEM optical mouse with Pad
|
YES/NO |
|
|
11 |
Audio |
Integrated Audio with Internal speaker Sound Blaster Digital card integrated |
YES/NO |
|
|
12 |
Ethernet |
Integrated 10/100/1000 with RJ45 port with ASF, WOL & PXE. |
YES/NO |
|
|
13 |
Bays, Slots and Chassis Design |
Minimum 6 bays, 3 PCI (with option to expand to 5) + 1 AGP Slot. Chassis should be tool free design. (Tool less cover removal, Hard Disk, CD, system board and PCI card removal) |
YES/NO |
|
|
14 |
Ports |
Minimum 1 Parallel, 1 Serial, 6 USB (Ver 2.0), VGA, Audio |
YES/NO |
|
|
15 |
Operating System and CDs |
Windows XP Pro with Restore / Recovery CD & OS CD to be shipped with every PC. |
YES/NO |
|
|
16 |
Thermal design |
Minimum 3 fans ATX chassis with tool less opening features |
YES/NO |
|
|
17 |
Power Supply |
Minimum 230 Watts with PFC
|
YES/NO |
|
|
18 |
Manageability |
Pre installed OEM's Management Agent with following features:
|
YES/NO |
|
|
19 |
Security |
Removable media boot control, Serial, Parallel & USB Interface Control, Power-On Password, Setup Password, and Memory Change Alert (through BIOS, in Windows environment & on management console). Internal smart cover lock & sensor for securing internal components. Kensington slot on chassis for physical securing the chassis. |
YES/NO |
|
|
20 |
Compliances |
For OEM: ISO 9001:2000, 14001 |
YES/NO |
|
|
21 |
OS Certification |
MS Windows XPP |
YES/NO |
|
|
22 |
. Onsite Warranty |
3 Years Comprehensive on site, backed by manufacturer support, with OEM Certified Spares parts. |
YES/NO |
|
|
|
||||
HIGHER END DESKTOP PC SPECIFICATIONS ( QTY 1 No. )
|
S.No. |
Features |
Qualifying Minimum Requirements |
Vendor Compliance |
Specifications offered by vendor |
|
1 |
Processor |
Intel Pentium 4, 3.0GHz with Hyper Threading, 512KB Cache, 800 MHz FSB |
YES/NO |
|
|
2 |
Chipset & Motherboard |
Intel 875P or higher Intel Chipset, on OEM embossed Motherboard |
YES/NO |
|
|
3 |
RAM |
512 MB DDR SDRAM @ 400 MHz & above expandable to 4 GB |
YES/NO |
|
|
4 |
HDD |
120 GB SMART III 7200 rpm or higher |
YES/NO |
|
|
5 |
FDD |
OEM make, 1.44 MB FDD |
YES/NO |
|
|
6 |
Optical Drive |
OEM make, 48X/24X/48X/16XCD-RW/DVD ROM (combo ) |
YES/NO |
|
|
7 |
Monitor |
17" Color with minimum 1024 x 768 resolution, MRP II, Energy Star compliant, Asset Controlled (Same make as PC) |
YES/NO |
|
|
8 |
Graphics |
Integrated based on Intel Chipset |
YES/NO |
|
|
9 |
Keyboard |
PS/2 - 104 keys with minimum 8 additional shortcut keys |
YES/NO |
|
|
10 |
Mouse |
OEM optical mouse with Pad
|
YES/NO |
|
|
11 |
Audio |
Integrated Audio with Internal speaker Sound Blaster Digital card integrated |
YES/NO |
|
|
12 |
Ethernet |
Integrated 10/100/1000 with RJ45 port with ASF, WOL & PXE. |
YES/NO |
|
|
13 |
Bays, Slots and Chassis Design |
Minimum 6 bays, 3 PCI (with option to expand to 5) + 1 AGP Slot. Chassis should be tool free design. (Tool less cover removal, Hard Disk, CD, system board and PCI card removal) |
YES/NO |
|
|
14 |
Ports |
Minimum 1 Parallel, 1 Serial, 6 USB (Ver 2.0), VGA, Audio |
YES/NO |
|
|
15 |
Operating System and CDs |
Windows XP Pro with Restore / Recovery CD & OS CD to be shipped with every PC. |
YES/NO |
|
|
16 |
Thermal design |
ATX Chassis with 1 X3.5, 2 X 3.5 internal drive bays ATX Power supply of at least 160 W |
YES/NO |
|
|
17 |
Power Supply |
Minimum 230 Watts with PFC
|
YES/NO |
|
|
18 |
Manageability |
Pre installed OEM's Management Agent with following features:
|
YES/NO |
|
|
19 |
Security |
Removable media boot control, Serial, Parallel & USB Interface Control, Power-On Password, Setup Password, and Memory Change Alert (through BIOS, in Windows environment & on management console). Internal smart cover lock & sensor for securing internal components. Kensington slot on chassis for physical securing the chassis. |
YES/NO |
|
|
20 |
Compliances |
For OEM: ISO 9001:2000, 14001 |
YES/NO |
|
|
21 |
OS Certification and other Software |
MS Windows XPP MS office 2003 Professional with CD media and documentation Data loss prevention Software under windows environment with media. |
YES/NO |
|
|
22 |
. Onsite Warranty |
3 Years Comprehensive on site, backed by manufacturer support, with OEM Certified Spares parts. |
YES/NO |
|
|
|
||||
Financial/Commercial Bid for Annexure B-I Desktop PC, Higher End Desktop PC
Prices in Financial/Commercial bid should be quoted in the following format with Three Years Warranty. All the prices should be quoted in Indian Rupees and indicated in both figures and words.
|
Item Description |
Quantity |
Unit Price |
Excise Duty |
Sales Tax |
Total Price (all inclusive) with Three Years Warranty |
One Year AMC Price Comprehensive (all inclusive) for installed location after warranty period |
|
Computer Systems (Desktops) |
05 |
|
|
|
|
|
|
Higher End PC |
01 |
|
|
|
|
|
|
|
|
|
|
|
|
|
Note:
(1) Basic Price should include packing, forwarding, freight insurance, installation, commissioning, warranty or any other charges.
(2) Vendor should quote One Year Comprehensive Annual Maintenance Contract (AMC) on site (backed by manufacturer support with OEM certified spares part ) price including complete hardware, operating systems and configurational support for systems installed.